After being a daily breakfast regular at the Bellevue Specialty's since last August, I was told this morning they could no longer accept my $1 coins.
Believing in responsible consumerism, I have sent them the following letter via feedback at specialtysdirect.com, and will no longer spend money with them unless I get a favorable response.
---
I have been buying breakfast from the Bellevue, WA Specialty's every workday since last August. Every day, I pay in $1 coins, which I prefer to paper money. I spent $2-3 a day on various breakfast rolls.
This morning I was told they could no longer accept dollar coins "because there is no place to enter them on the deposit slip". This decision came from management. Apparently, my money is literally not good enough. I am shocked that management finds it too inconvenient to deposit this money. In fact, why deposit it? Why not hand it out? Some people actually like dollar coins.
I've gotten a lot of reactions to my use of dollar coins, but complete rejection of them has never been one.
Being a part-time business owner myself, I'm shocked that you would treat a good, constant customer this way, when my only offense is to add a small decision to a managers day. You either write it in the $1 bills section, or you write it in a blank area of the deposit slip. OR you give it back to other customers. It's really not that hard, and not worth loosing a customer. Or is it?
Unless I find this policy is reversed, I will no longer be a regular (or a customer of any kind) at Specialty's. There is a Starbucks next door, and my own building has a locally-owned cafe.
My small group of friends and co-workers (many of whom lunch at Specialty's) will also be hearing about this decision.
Thank you.
March 27 2008, 15:37:59 UTC 4 years ago
That's my guess anyway. Our firm occasionally fires customers too (it's an application of the 80/20 rule).
March 27 2008, 21:47:48 UTC 4 years ago
I can't see how it would cost more than a few cents a day to deposit my $3. Make a decision about how to fill it on the slip, and then stick to it. Or spend a little more time once, asking the bank for better deposit slips. This type of thing should be built-in cost of doing business. For example, I had to build in the cost of returns/refunds, shipping to APOs, answering emails, paying sales tax for Washington customers, etc. It's why retailers charge 40-50% margins in the first place.
Anyhow, they didn't really fire me, because they called me and apologized. :)
March 27 2008, 22:06:15 UTC 4 years ago
Though, personally, I'm against the whole idea of dollar coins because they encourage the feds to think that they are getting away with inflating the currency. Plus, they're too easy to lose. Whenever I go to Canada, the profusion of loonies and toonies just irritates me.
March 27 2008, 22:26:39 UTC 4 years ago
I like them a lot. For one thing, I use it to stick to a budget. I put 8 coins in my pocket in the morning, and that's all I'm allowed to spend on food that day. If I did that with paper money, I'd end up with weird amounts each time (broken 20's, broken 10's, etc.), or giant stacks of $1's. It's also easier to fish those out of my pocket rather than digging around in my purse (they don't make pants for girls that easily fit wallets, btw, I've tried that).
The feds are going to do what they do, and the number of $ coins in circulation won't change that.
Anyway! :D
Anonymous
March 27 2008, 16:05:14 UTC 4 years ago
Vote with your dollar coins and your feet, and take your business elsewhere.
March 27 2008, 16:30:12 UTC 4 years ago
Or maybe my understanding is a bit outdated. That is possible as well.
March 27 2008, 16:48:48 UTC 4 years ago
And as other posters have said, screw them.
March 27 2008, 21:49:08 UTC 4 years ago
But, as I'm sure everyone has been updated, they made good. :)